Course 1 - Technical Support Fundamentals

Glossary terms from course 1, module 6

Course 1 Module 1 - Intro to IT

Computer Arcitecture
Computer Language and Binary System
Glossary Terms Course 1 Module 1
Logic Gates
What is IT

Course 1 Module 2 - Hardware

BIOS and UEFI
CPU
Glossary Terms Course 1 Module 2
How to Overclock Safely
Intro to Hardware
Mobile Devices
Motherboards
Peripherals and Ports
Physical Storage - Hard Drives
Power Supplies
Programs, CPU and Memory
RAM

Course 1 Module 3 - Operating System

Components of an OS
Files and File Systems
Glossary Terms Course 1 Module 3
Logs
Memory Management and Virtual Memory
Process Management
The Boot Process
User Space

Course 1 Module 4 - Networking

Basics of Networking
Glossary terms from course 1, module 4
Limitations of the Internet
Networking Hardware
TCP and IP
The Web

Course 1 Module 5 - Software

Abstraction
Glossary terms from course 1, module 5
How Software is Built - Coding, Scripting and Programming
Recipe for Computing
Types of Software

Course 2 - Bits & Bytes of Computer Networking

Course 2 Glossary

Course 2 Module 1 - Intro to Networking

Cables
Cabling Tools
Dissecting an Ethernet Frame
Ethernet and MAC Addresses
Glossary Course 2 Module 1
Hubs and Switches
Intro to Networking
Moving Bits Across the Wire
Network Ports and Patch Panels
Routers
Servers and Clients
TCP and IP Five-Layer Network Model
Twisted Pair Cable
Unicast, Multicast and Broadcast

Course 2 Module 2 - Intro to Network Layer

Address Resolution Protocol
CIDR
Glossary terms from course 2, module 2
IPv4 Addresses, Datagram and Encapsulation
Routing
Subnetting

Course 2 Module 3 - Transport and Application Layers

Application Layer
Connection-oriented and Connectionless Protocols
Glossary terms from course 2, module 3
TCP Control Flags
TCP Segment
TCP Socket States
Transport Layer

Course 2 Module 4 - Networking Services

Anatomy of a Domain Name
DHCP
DNS
DNS Zones
Glossary terms from course 2, module 4
NAT
Proxy Services
Resource Record Types
VPN

Course 2 Module 5 - Connecting to the Internet

Broadband
Broadband Protocols
Cable Broadband
Cellular Networking
Dial-up and Modems
Digital Subscriber Lines
Fiber Connections
Glossary terms from course 2, module 5
Introduction to Wireless Networking Technologies
IoT Data Transfer Protocols
Mobile Device Networks
Point-to-Point VPNs
Protocols & Encryption
T-Carrier technologies
WAN Protocols
Wi-Fi 6
Wi-Fi Standards
Wide Area Network Technologies
Wireless Channels
Wireless Network Configurations
Wireless Security

Course 2 Module 6 - Troubleshooting and the Future of Networking

Command Line Troubleshooting Tools
DNS Registration and Expiration
Glossary terms from course 2, module 6
Hosts Files
Introduction to Troubleshooting and the Future of Networking
IPv6 and IPv4 Harmony
IPv6 Headers
Name Resolution Tools
Ping - Internet Control Message Protocol
Public DNS Servers
Testing Port Connectivity
The Cloud
Traceroute

Course 3 - Operating Systems and You

Course 3 Module 1 - Navigating the System

Glossary terms from course 3, module 1
Lesson Overview & Practice Tips
Linux - Changing Directories in Bash
Linux - Command History
Linux - Copying Files and Directories
Linux - Display File Contents
Linux - Input, Output and Pipeline
Linux - List Directories
Linux - Make Directories in Bash
Linux - Modifying Text Files
Linux - Moving and Renaming Files, Directories
Linux - Removing Files & Directories
Linux - Searching within Files
Size' vs 'Size of Disk' in Windows
Windows - Changing Directories in the CLI
Windows - Changing Directories in the GUI
Windows - Command History
Windows - Copying Files & Directories
Windows - Display File Contents
Windows - Input, Output, and the Pipeline
Windows - List Directories in a GUI
Windows - List Directories in CLI
Windows - Make Directories in the GUI & CLI
Windows - Modifying Text Files
Windows - Moving and Renaming Files, Directories
Windows - Removing Files & Directories
Windows - Searching within Directories
Windows - Searching within Files
Windows and Linux Advanced Navigation
Windows Powershell

Course 3 Module 2 - Users and Permissions

Glossary terms from course 3, module 2
Linux - Adding and Removing Users
Linux - File Permissions
Linux - Modifying Permissions
Linux - Passwords
Linux - SetUID, SetGID, Sticky Bit
Linux - Users, Superuser and Beyond
Mobile Users and Accounts
Users, Administrators, and Groups, Oh My!
Windows - Adding and Removing Users
Windows - File Permissions
Windows - Modifying Permissions
Windows - Passwords
Windows - Special Permissions
Windows - View User and Group Information
Windows - View User and Group Information using CLI

Course 3 Module 3 - Package and Software Management

Glossary terms from course 3, module 1
Linux - Archives
Linux - Devices and Drivers
Linux - Operating System Updates
Linux - Package Dependencies
Linux - Package Manager Apt
Linux - Software Packages
Linux - Underneath the Hood
Mobile App Packages
Windows - Archives
Windows - Devices and Drivers
Windows - Operating System Updates
Windows - Package Dependencies
Windows - Package Manager
Windows - Software Packages
Windows - Underneath the Hood

Course 3 Module 4 - File Systems

Disk Partitioning and File System Essentials
Glossary terms from course 3, module 4
Linux - Disk Partitioning and Formatting a Filesystem
Linux - Disk Usage
Linux - Files
Linux - Filesystem Repair
Linux - Mounting and Unmounting a Filesystem
Linux - Swap
Review of Filesystems
Windows - Disk Partitioning and Formatting a Filesystem
Windows - Disk Usage
Windows - Files
Windows - Filesystem Repair
Windows - Mounting and Unmounting a Filesystem
Windows - Swap
Windows Paging Files

Course 3 Module 5 - Process Management

Glossary terms from course 3, module 5
Linux - Managing Processes
Linux - Process Creation and Termination
Linux - Reading Process Information
Linux - Resource Monitoring
Linux - Signals
Mobile App Management
Programs vs Processes Revisited
Windows - Managing Processes
Windows - Process Creation and Termination
Windows - Reading Process Information
Windows - Resource Monitoring
Windows - Signals

Course 3 Module 6 - Operating Systems in Practice

Glossary terms from course 3, module 6
Linux Logs
Mobile Device Resetting and Imaging
Operating Systems Deployment Methods
Remote Connection - File Transfer on Linux
Remote Connection - File Transfer on Windows
Remote Connections on Windows
System Monitoring
The Windows Event Viewer
Virtual Machines
Windows Troubleshooting
Working with Logs

Course 4 - System Administration and IT Infrastructure Services

Course 4 Module 1 - System Administration

Change Management
Glossary terms from course 4, module 1
Never Test in Production
Recording Your Actions
Routine Maintenance
Servers
The Cloud
User and Hardware Provisioning
Vendor Life-Cycle for Custom Services and Products
Vendor Life-Cycle for Support of Commercial Products
What is System Administration

Course 4 Module 2 - Network and Infrastructure Services

Configuring DHCP with Dnsmasq
Configuring DNS with Dnsmasq
Configuring Services in Linux
Configuring Services in Windows
DHCP
DNS
DNS for Internal Networks
DNS for Web Servers
FTP, SFTP, and TFTP
Glossary terms from course 4, module 2
Graded Assignment
Managing Services in Linux
Managing Services in Windows
Network Support Services Revisited
NTP
Remote Access Revisited
Server Operating Systems
The Role of IT Infrastructure Services in SysAdmin
Types of IT Infrastructure Services
Unable to Resolve a Hostname or Domain Name
Virtualization
What are IT Infrastructure Services

Course 4 Module 3 - Software and Platform Services

Common Cloud Models
Glossary terms from course 4, module 3

File Services

Mobile Synchronization
Network File Storage
What are file services

Platform Services

Load Balancers
Troubleshooting
What is a database server

Print Services

Common Printer Types
Configuring Print Services
Troubleshooting Printer Issues

Software Services

Communication Services
Email Protocols
User Productivity Services - Agreements and Licenses
Web Server Security Protocols

Course 4 Module 4 - Directory Services

Glossary terms from course 4, module 4
Implementing Directory Services
Managing Active Directory
What is a directory server
What is Active Directory
What is centralized management
What is LDAP
What is LDAP Authentication

Course 4 Module 5 - Data Recovery and Backups

Designing a Disaster Recovery Plan
Glossary terms from course 4, module 5
What is Data Recovery

Course 5 - IT Security

Untitled

Course 5 Module 1 - Security Threats

Antimalware Protection, Malware Removal
Client-Side Attacks
Deceptive Attacks
Denial-of-Service
Essential Security Terms
Glossary terms from course 5, module 1
Malicious Software
Network Attacks
Password Attacks
Physical security measures
The CIA Triad

Course 5 Module 2 - Cryptology

Asymmetric Cryptography
Asymmetric Encryption Algorithms
Asymmetric vs. Symmetric Cryptography
Certificates
Cryptographic Hardware
Cryptography
Cryptography in Action
Glossary terms from course 5, module 2
Hashing
Hashing Algorithms
Public Key Infrastructure
Securing Network Traffic
Symmetric Cryptography
Symmetric Encryption Algorithms

Course 5 Module 3 - 3 A's of Cybersecurity

Glossary terms from course 5, module 3

Accounting

Tracking Usage and Access

Authentication

Best practices for Authentication
Certificates
Kerberos
Multifactor Authentication
Physical Privacy and Security Components
RADIUS
Single Sign-On
TACACS+

Authorization

Access Control List
Authorization and Access Control Methods

Course 5 Module 4 - Securing Networks

Glossary terms from course 5, module 4
Network Hardening Best Practices
Network Hardware Hardening

Streamline Workflows with AI

Boost your IT Support skills with AI
Intro to AI
Key takeaways for AI in IT Support

Home / Google IT Support / Course 1 - Technical Support Fundamentals / Course 1 Module 5 - Software

Abstraction

We can use programming languages to write instructions used on ANY hardware

Tyler's personal knowledge base · built with Astro · notes sourced from Obsidian