🖥️ Google IT Support
Five-course track: support, networking, OS, sysadmin, and security.
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Course 1 - Technical Support Fundamentals
Course 1 Module 1 - Intro to IT
Course 1 Module 2 - Hardware
Course 1 Module 3 - Operating System
Course 1 Module 4 - Networking
Course 2 - Bits & Bytes of Computer Networking
Course 2 Module 1 - Intro to Networking
- Cables
- Cabling Tools
- Dissecting an Ethernet Frame
- Ethernet and MAC Addresses
- Glossary Course 2 Module 1
- Hubs and Switches
- Intro to Networking
- Moving Bits Across the Wire
- Network Ports and Patch Panels
- Routers
- Servers and Clients
- TCP and IP Five-Layer Network Model
- Twisted Pair Cable
- Unicast, Multicast and Broadcast
Course 2 Module 2 - Intro to Network Layer
Course 2 Module 3 - Transport and Application Layers
Course 2 Module 4 - Networking Services
Course 2 Module 5 - Connecting to the Internet
- Broadband
- Broadband Protocols
- Cable Broadband
- Cellular Networking
- Dial-up and Modems
- Digital Subscriber Lines
- Fiber Connections
- Glossary terms from course 2, module 5
- Introduction to Wireless Networking Technologies
- IoT Data Transfer Protocols
- Mobile Device Networks
- Point-to-Point VPNs
- Protocols & Encryption
- T-Carrier technologies
- WAN Protocols
- Wi-Fi 6
- Wi-Fi Standards
- Wide Area Network Technologies
- Wireless Channels
- Wireless Network Configurations
- Wireless Security
Course 2 Module 6 - Troubleshooting and the Future of Networking
- Command Line Troubleshooting Tools
- DNS Registration and Expiration
- Glossary terms from course 2, module 6
- Hosts Files
- Introduction to Troubleshooting and the Future of Networking
- IPv6 and IPv4 Harmony
- IPv6 Headers
- Name Resolution Tools
- Ping - Internet Control Message Protocol
- Public DNS Servers
- Testing Port Connectivity
- The Cloud
- Traceroute
Course 3 - Operating Systems and You
Course 3 Module 1 - Navigating the System
- Glossary terms from course 3, module 1
- Lesson Overview & Practice Tips
- Linux - Changing Directories in Bash
- Linux - Command History
- Linux - Copying Files and Directories
- Linux - Display File Contents
- Linux - Input, Output and Pipeline
- Linux - List Directories
- Linux - Make Directories in Bash
- Linux - Modifying Text Files
- Linux - Moving and Renaming Files, Directories
- Linux - Removing Files & Directories
- Linux - Searching within Files
- Size' vs 'Size of Disk' in Windows
- Windows - Changing Directories in the CLI
- Windows - Changing Directories in the GUI
- Windows - Command History
- Windows - Copying Files & Directories
- Windows - Display File Contents
- Windows - Input, Output, and the Pipeline
- Windows - List Directories in a GUI
- Windows - List Directories in CLI
- Windows - Make Directories in the GUI & CLI
- Windows - Modifying Text Files
- Windows - Moving and Renaming Files, Directories
- Windows - Removing Files & Directories
- Windows - Searching within Directories
- Windows - Searching within Files
- Windows and Linux Advanced Navigation
- Windows Powershell
Course 3 Module 2 - Users and Permissions
- Glossary terms from course 3, module 2
- Linux - Adding and Removing Users
- Linux - File Permissions
- Linux - Modifying Permissions
- Linux - Passwords
- Linux - SetUID, SetGID, Sticky Bit
- Linux - Users, Superuser and Beyond
- Mobile Users and Accounts
- Users, Administrators, and Groups, Oh My!
- Windows - Adding and Removing Users
- Windows - File Permissions
- Windows - Modifying Permissions
- Windows - Passwords
- Windows - Special Permissions
- Windows - View User and Group Information
- Windows - View User and Group Information using CLI
Course 3 Module 3 - Package and Software Management
- Glossary terms from course 3, module 1
- Linux - Archives
- Linux - Devices and Drivers
- Linux - Operating System Updates
- Linux - Package Dependencies
- Linux - Package Manager Apt
- Linux - Software Packages
- Linux - Underneath the Hood
- Mobile App Packages
- Windows - Archives
- Windows - Devices and Drivers
- Windows - Operating System Updates
- Windows - Package Dependencies
- Windows - Package Manager
- Windows - Software Packages
- Windows - Underneath the Hood
Course 3 Module 4 - File Systems
- Disk Partitioning and File System Essentials
- Glossary terms from course 3, module 4
- Linux - Disk Partitioning and Formatting a Filesystem
- Linux - Disk Usage
- Linux - Files
- Linux - Filesystem Repair
- Linux - Mounting and Unmounting a Filesystem
- Linux - Swap
- Review of Filesystems
- Windows - Disk Partitioning and Formatting a Filesystem
- Windows - Disk Usage
- Windows - Files
- Windows - Filesystem Repair
- Windows - Mounting and Unmounting a Filesystem
- Windows - Swap
- Windows Paging Files
Course 3 Module 5 - Process Management
- Glossary terms from course 3, module 5
- Linux - Managing Processes
- Linux - Process Creation and Termination
- Linux - Reading Process Information
- Linux - Resource Monitoring
- Linux - Signals
- Mobile App Management
- Programs vs Processes Revisited
- Windows - Managing Processes
- Windows - Process Creation and Termination
- Windows - Reading Process Information
- Windows - Resource Monitoring
- Windows - Signals
Course 3 Module 6 - Operating Systems in Practice
- Glossary terms from course 3, module 6
- Linux Logs
- Mobile Device Resetting and Imaging
- Operating Systems Deployment Methods
- Remote Connection - File Transfer on Linux
- Remote Connection - File Transfer on Windows
- Remote Connections on Windows
- System Monitoring
- The Windows Event Viewer
- Virtual Machines
- Windows Troubleshooting
- Working with Logs
Course 4 - System Administration and IT Infrastructure Services
Course 4 Module 1 - System Administration
Course 4 Module 2 - Network and Infrastructure Services
- Configuring DHCP with Dnsmasq
- Configuring DNS with Dnsmasq
- Configuring Services in Linux
- Configuring Services in Windows
- DHCP
- DNS
- DNS for Internal Networks
- DNS for Web Servers
- FTP, SFTP, and TFTP
- Glossary terms from course 4, module 2
- Graded Assignment
- Managing Services in Linux
- Managing Services in Windows
- Network Support Services Revisited
- NTP
- Remote Access Revisited
- Server Operating Systems
- The Role of IT Infrastructure Services in SysAdmin
- Types of IT Infrastructure Services
- Unable to Resolve a Hostname or Domain Name
- Virtualization
- What are IT Infrastructure Services
Course 4 Module 3 - Software and Platform Services
Platform Services
Course 4 Module 4 - Directory Services
Course 4 Module 5 - Data Recovery and Backups
Course 5 - IT Security
Course 5 Module 1 - Security Threats
Course 5 Module 2 - Cryptology
- Asymmetric Cryptography
- Asymmetric Encryption Algorithms
- Asymmetric vs. Symmetric Cryptography
- Certificates
- Cryptographic Hardware
- Cryptography
- Cryptography in Action
- Glossary terms from course 5, module 2
- Hashing
- Hashing Algorithms
- Public Key Infrastructure
- Securing Network Traffic
- Symmetric Cryptography
- Symmetric Encryption Algorithms